Your privacy matters to juan354. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a juan354 player under Philippine data protection law.
Our Commitment
These six principles shape every data decision we make at juan354. They summarise how we handle your personal information — but please read the full policy below for the complete picture.
juan354 collects personal data only for clearly defined, legitimate purposes — account management, identity verification, payment processing, fraud prevention, and regulatory compliance. We do not collect data "just in case."
All personal data transmitted between your device and juan354 is encrypted with TLS. Data at rest is protected by industry-standard encryption. Access to personal data is restricted to authorised personnel on a need-to-know basis.
We collect only the personal data that is genuinely necessary for the stated purpose. We do not request information that exceeds what is required for legal compliance, account operation, or the delivery of juan354's services.
juan354 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used to operate and improve juan354, not to generate advertising revenue for unrelated parties.
You have meaningful rights over your personal data at juan354 — including the right to access, correct, restrict, or request deletion of your information, subject to our legal obligations to retain certain data under Philippine law.
juan354 processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC).
For the purposes of this Privacy Policy and applicable Philippine data protection legislation, the data controller responsible for the personal information collected through the juan354 platform (juan354.net) is juan354 ("juan354", "we", "us", "our").
As the data controller, juan354 determines the purposes and means of processing the personal data of registered players, prospective players, and website visitors. This Privacy Policy applies to all personal data collected through the juan354 website, mobile browser experience, customer support channels, and any other touchpoints operated by juan354.
juan354 collects the following categories of personal data from players and platform visitors. The specific data collected depends on your level of interaction with the platform.
juan354 collects personal data through the following means:
The majority of personal data juan354 holds is provided directly by you during account registration, identity verification, payment transactions, customer support interactions, and when you voluntarily complete surveys or feedback forms on the platform.
When you access the juan354 platform, our systems automatically collect technical data including your IP address, device identifiers, browser type, session duration, pages visited, and game activity logs. This collection occurs through server logs, cookies, and similar tracking technologies described in Section 8.
juan354 may receive personal data from the following categories of third parties in connection with the operation of the platform:
juan354 processes your personal data only where a lawful basis exists under the Philippine Data Privacy Act of 2012. The following table summarises the primary processing purposes and the corresponding legal basis for each.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, login credentials | Contractual necessity |
| Identity verification (KYC) and age verification | Identity documents, selfie images | Legal obligation (PAGCOR / AMLA) |
| Processing deposits and withdrawals | Financial data, identity data | Contractual necessity |
| Fraud prevention and security monitoring | Technical data, financial data, identity data | Legitimate interest / legal obligation |
| Anti-money laundering compliance | Identity data, financial transaction data | Legal obligation (AMLA) |
| Customer support and complaint handling | Communications data, account data | Contractual necessity / legitimate interest |
| Responsible gaming monitoring and tools | Wagering history, account data | Legal obligation / legitimate interest |
| Marketing communications (opt-in only) | Contact data, communication preferences | Consent |
| Platform analytics and improvement | Technical and usage data | Legitimate interest |
| Regulatory reporting to authorities | Identity data, financial data | Legal obligation |
juan354 will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers where you have affirmatively opted in to receive such communications. You may withdraw your marketing consent at any time by updating your communication preferences within your juan354 account settings or by contacting customer support. Withdrawal of marketing consent does not affect any other processing activities based on other lawful grounds.
juan354 does not sell, rent, or trade your personal data. We share your personal information only in the following limited circumstances and only to the extent necessary for each purpose.
juan354 engages third-party companies to provide specific services on our behalf. These service providers are permitted to process your personal data only in accordance with juan354's instructions and may not use your data for their own independent purposes. Categories of service providers include:
juan354 may disclose personal data to Philippine regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where required to do so by law, court order, or binding regulatory directive. This includes mandatory disclosure obligations under the Anti-Money Laundering Act (AMLA), the Terrorism Financing Prevention and Suppression Act, and applicable PAGCOR regulations.
In the event of a merger, acquisition, restructuring, or sale of all or part of juan354's business, player personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is processed that result from it.
juan354 will share your personal data with any other third party only where you have given your explicit consent to that specific sharing. You may withdraw such consent at any time by contacting the DPO.
juan354 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable Philippine law.
The following general retention guidelines apply:
When personal data is no longer required and no legal retention obligation applies, juan354 will securely delete or anonymise it so that it can no longer be linked to any individual.
juan354 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:
In the event of a personal data breach that is likely to result in significant harm to affected individuals, juan354 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players within a reasonable period thereafter, in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.
The juan354 platform uses cookies and similar tracking technologies to provide essential platform functionality, analyse platform performance, and deliver a personalised experience. A cookie is a small text file placed on your device by the juan354 website when you visit.
You can manage cookie preferences through the cookie settings panel available on the juan354 platform. You may also configure your browser to block or delete cookies, though doing so may impair your ability to use certain features of the platform. Note that strictly necessary cookies cannot be disabled while you are actively using juan354.
juan354 does not use cookies to serve third-party advertising or to track your activity on websites unrelated to juan354.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by juan354. To exercise any of these rights, please contact our DPO using the details in Section 13. juan354 will respond to verified requests within thirty (30) calendar days.
Request a copy of the personal data juan354 holds about you, along with information about how it is being processed.
Request correction of inaccurate or incomplete personal data juan354 holds about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Object to processing based on legitimate interest, including direct marketing communications, at any time.
Request that juan354 restricts processing of your data in certain circumstances, such as while the accuracy of the data is disputed.
Receive a copy of personal data you have provided to juan354 in a structured, commonly used, machine-readable format.
Lodge a complaint with the National Privacy Commission (NPC) if you believe juan354 has not handled your personal data in accordance with the Data Privacy Act.
Be informed of the existence of automated decision-making processes that significantly affect you, including the logic involved and potential consequences.
The juan354 platform is strictly intended for adults aged 21 years and above. juan354 does not knowingly collect personal data from individuals under the age of 21. The collection of personal data from minors for gambling purposes is prohibited under both Philippine gambling regulations and the Data Privacy Act.
During registration, all applicants are required to declare their date of birth and to submit a government-issued identification document confirming they meet the 21+ age requirement. Accounts where the stated date of birth cannot be verified against the submitted ID, or where there is reasonable suspicion that the account holder may be under 21, will be suspended pending investigation.
If juan354 discovers that personal data has been collected from an individual under 21 — whether through a fraudulent registration or any other means — that data will be deleted from our systems promptly, the account will be closed, and any funds held will be dealt with in accordance with applicable regulations.
If you are a parent or guardian and believe that a minor has registered with juan354 using false information, please contact our DPO immediately using the contact details in Section 13.
In limited circumstances, personal data collected by juan354 may be transferred to, stored in, or processed in countries outside the Republic of the Philippines. This may occur where juan354 uses cloud infrastructure, game content providers, or specialist compliance service providers whose systems are hosted outside the Philippines.
Where such international transfers occur, juan354 takes steps to ensure that the receiving party provides an adequate level of data protection, either through contractual data processing agreements incorporating appropriate safeguards, or because the destination country has been recognised as providing an adequate level of data protection in accordance with NPC guidelines.
juan354 will not transfer personal data to jurisdictions that do not provide adequate protection for the rights of data subjects without first implementing appropriate safeguards and, where required by NPC guidelines, obtaining prior NPC approval.
juan354 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable Philippine law or NPC guidance, or improvements to the platform. The "Last Updated" date at the top of this page will be revised each time a change is made.
Where changes are material — meaning they significantly affect how your personal data is processed or your rights as a data subject — juan354 will notify you by email to your registered address and/or by a prominent notice displayed on the platform prior to the changes taking effect. For minor or administrative amendments, updating the date on this page is sufficient notice.
Your continued use of the juan354 platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated Policy. If you do not agree with the changes, you should discontinue use of the platform and may request account closure in accordance with juan354's Terms & Conditions.
juan354 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to how juan354 processes your personal data, or if you wish to exercise any of the rights described in Section 9, please contact the DPO.
You may reach the juan354 DPO by emailing our support team. The juan354 contact email address is: [email protected] — please include "Data Privacy Request" or "DPO Enquiry" in the subject line of your message so that it is routed to the correct team promptly.
juan354 aims to acknowledge all data privacy requests within five (5) business days and to provide a substantive response within thirty (30) calendar days. For complex requests, this period may be extended by a further thirty (30) days where necessary, and you will be informed of the extension and the reason for it.
If you are not satisfied with juan354's response to a data privacy request or complaint, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC's complaint procedures is available through official Philippine government channels.
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